Our interest in Annual Reports is from a service and organisational development perspective. This particular Aboriginal Medical Service is a large and complex organisation.They needed an annual report that gave a much clearer picture of their activities and achievements.

We collated the information from each of the 30 programs, conducted a brief interview of the key program staff and prepared a summarised version of the activities of each program.

The process enabled the identification of gaps in service needs, and the priorities for additional resources.

The reports have become important marketting tools andwe have now been asked back to complete four reports.